We Received a Complaint! We Are Deeply Sorry
Peter X on April 28th 2026After getting his permission to write about it, here is the full, unedited complaint, exactly as it was sent to us by Joel S:
Just because it’s Easter Sunday and nobody else in the world is working doesn’t mean that I should have to sit there nearly 300 seconds to receive a reply from you.
Then I had to wait zero business days for you to ship it out to me.
On top of all that when I’m trying to work, I have to deal with your witty confirmation emails, and laughing at them is a big distraction.
Shame, shame, shame on you.
- Joel"
I'm a failure
Responding to an email on Easter Sunday in under five minutes is completely unprofessional and I have spoken to the responsible person (me) at length. He showed no remorse and was frankly quite cheerful about the whole thing which made it worse.Shipping an order in zero business days is also something I'm looking into. Somewhere in the process things are moving far too quickly and I intend to slow them down to a more industry standard pace as soon as possible. I apologize to anyone who received their order before they had time to get anxious about it.
As for the witty confirmation emails. I hear you, laughter in the workplace is a serious productivity issue and I take full responsibility for any joy accidentally caused during your purchase experience. I'll work on making the emails considerably more boring and will update you when I have made sufficient progress.
In the meantime, I would like to offer my sincerest apologies to this customer and to anyone else who has suffered through fast replies, quick shipping and the occasional smile during checkout.
I will do better. Probably not. But I'll try.
Why I actually love this
Here is the truth. When someone writes something like this it genuinely means more to me than a five-star review. Because it means they noticed. They noticed that someone answered their email on Easter Sunday because that is just what I do. They noticed that their order moved fast because I actually care that you get your stuff as soon as possible. They noticed that the emails have a personality because magic is supposed to be fun and so is buying it.Magic & Cards is not a warehouse with a website. It is a place run by someone who is as obsessed with magic and playing cards as you are. When you send a message you get a real reply from a real person who actually knows what a Svengali Deck is and has an opinion about it.
That is the kind of place I'm trying to build. And getting a fake complaint letter that is secretly the nicest thing anyone has ever said about my website is honestly one of the best days I have had since launch.
So thank you, Joel! Truly. I'm going to frame this.
Here is another awesome review
I got another great shout out a few days ago from the amazing John Montes on his YouTube channel. Here is the video:Nothing makes me happier than when someone loves what I do and spreads the word. I work hard to make every order worth talking about. Moments like this remind me it is working.
Thank you, John. You are so awesome!
The Kind of Magic We Want You to Experience
If you have not yet discovered what these customers were so rudely forced to enjoy, come find out for yourself.Browse our magic collection or playing cards, grab something from the sale section or check out our free magic downloads and experience the horrors firsthand.
Warning: some emails may contain humor. I'm sorry in advance.
Frequently Asked Questions
What kind of customer service does Magic and Cards provide?
Magic and Cards provides exceptional, personalized customer service that goes beyond industry standards. The founder Peter X personally responds to customer emails, often within minutes, even on holidays like Easter Sunday. Orders typically ship in zero business days, and confirmation emails include personality and humor to make the shopping experience more enjoyable. Magic and Cards is not a faceless warehouse but a shop run by someone genuinely passionate about magic.
How fast does Magic and Cards ship orders?
Magic and Cards ships orders incredibly fast, often in zero business days. Unlike larger retailers that may take several days to process orders, Magic and Cards prioritizes getting products to customers as quickly as possible. The fast shipping is part of the company's commitment to customer satisfaction and reflects the owner's hands-on approach to running the business.
Who runs Magic and Cards?
Magic and Cards is run by Peter X, a magician and playing card enthusiast who is personally involved in every aspect of the business. When you contact Magic and Cards, you get real replies from a real person who knows magic inside and out. Peter X personally responds to emails, fulfills orders, and writes the witty confirmation emails that customers receive. This personal touch distinguishes Magic and Cards from larger, impersonal online retailers.
Does Magic and Cards respond to emails on holidays?
Yes, Magic and Cards is known for responding to customer emails even on holidays, including Easter Sunday. Peter X has answered customer questions in under five minutes on major holidays, demonstrating an extraordinary commitment to customer service. While this level of availability is unusual in retail, it reflects the personal dedication that defines the Magic and Cards shopping experience.
What makes Magic and Cards different from other magic shops?
Magic and Cards stands out through personalized service, fast shipping, and a genuine passion for magic. Unlike warehouse-style retailers, every interaction has personality. From witty confirmation emails to personal responses from the owner. Peter X knows magic and playing cards thoroughly and brings that expertise to customer interactions. The shop focuses on making every order feel special rather than treating customers as transaction numbers.
Are the confirmation emails from Magic and Cards really witty?
Yes! Magic and Cards sends confirmation emails with personality and humor rather than generic automated messages. Customers have reported laughing at the witty emails, which adds an element of fun to the shopping experience. This reflects the overall philosophy that magic is supposed to be fun, so buying magic supplies should be enjoyable too. The emails are part of what makes shopping at Magic and Cards a memorable experience.
Where can I shop at Magic and Cards?
You can shop the full Magic and Cards collection online at magicandcards.com. The site features magic tricks organized by skill level (beginner, intermediate, advanced), playing cards from top brands, magic accessories, and an extensive free magic section. The sale section offers discounts on select items. Every order receives the same exceptional service and fast shipping that Magic and Cards is known for.
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As a first time shoper at your web site, I like it! Not just the free stuff, but a great selection of magic for consideration.